FAQ
Can you tell me more about Pond Plants of Eugene?
Welcome to Pond Plants of Eugene, your number one source for Aquatic Plants. We are dedicated to giving you the absolute best experience in all areas of your online purchasing. With the help of a fabulous production crew, growing and shipping water plants has been possible for the past 20+ years. Pond Plants of Eugene is newly online, but not new to growing water plants. We have assembled a great team of staff members who are committed to supplying you with quality aquatic plants and the best customer service. As we grow, we constantly strive to up-grade our systems in production, office, sales, and delivery. With Pond Plants of Eugene, you can expect quality aquatic plants at affordable pricing. We are thrilled to put our passion online. Thank you for trusting us.
My question is not listed here, who can I contact to talk to a representative?
Phone: 541-514-5773
Email: PondPlantsofEugene@gmail.com
Contact form: If you choose to use our contact form, please make sure to include your first and last name, primary phone and email address, and a detailed message about your inquiry. When you give our aquatic plant company a call, you’ll be connected directly to our friendly staff, so you can expect immediate assistance to your inquiry.
What payment types do you accept?
Our aquatic plant company accepts all major debit and credit cards, including but not limited to American Express, Paypal, Visa, Discover, and Mastercard. If you are unsure if your payment provider might be accepted, you can give us a call or email us. When you give our aquatic plant company a call, you’ll be connected directly to our friendly staff, so you can expect immediate assistance to your inquiry.
How can I pay for my order?
You can pay for your order of aquatic plants through our payment portal safely and efficiently. Payment is simple, simply follow the check-out instructions once you choose the aquatic plant you are interested in purchasing. Our easy-to-use checkout makes purchasing aquatic plants a breeze. No one in the industry has a better reputation for aquatic plants. When you give our aquatic plant company a call, you will be connected directly to our owner, so you can expect immediate attention to your inquiry.
What do I do if my order is damaged?
We apologize if you have received an order of items that are damaged. If you are not satisfied with your order of aquatic plants or other products, please contact our customer service team at 541-514-5773 or email us at PondPlantsofEugene@gmail.com. No one in the industry has a better reputation. When you give our aquatic plant company a call, you will be connected directly to our owner, so you can expect immediate attention to your inquiry.
What is the status of my order?
We have you covered! Give us a call and we can give you the status of your order! Or send our aquatic plant company an email and we will be happy to help you. When you give our aquatic plant company a call, you will be connected directly to our owner, so you can expect immediate attention to your inquiry.
Is my information secure on this website?
Yes, we do NOT sell your information to any third-parties. Our website is 100% secure and we only ask for your contact information, such as phone number and email, so that we can contact you about your order, or if you have any questions. We do not sell this information. We do not require any other additional information such as social security numbers. At check-out, we require credit card information for payment processing. This information is also secure and you are able to use either MasterCard, American Express, PayPal, etc. We accept all major credit and debit cards. When you give our aquatic plant company a call, you’ll be connected directly to our friendly staff, so you can expect immediate assistance to your inquiry.